The enquiry desk

Ask us about your plumbing

Earth Plumbing is an Australian eco-plumbing education site. Tell us what your plumbing is doing and we will point you in the right direction.

Plain question, plain answer. No quotes, no callbacks you did not ask for.

What happens to an enquiry

Plainly, this

We read it. A person-shaped question gets a person-shaped answer, not an autoresponder pointing at a FAQ.

We reply with guidance. What the symptom usually means, what is safe to check yourself, which of our guides covers it, and what a licensed plumber should be asked to do if it comes to that.

The work is never ours. Plumbing and drainage work in Australia must be done by a licensed plumber. We are the reading before the phone call, not the phone call.

No response-time promises, because we will not make a promise we cannot document. Most questions are answered sooner than you would expect from a publication, and every one is answered honestly.

Ink and wash still life: an unfolded letter suggested by dashes of petrol-blue ink, a worn brass tap washer resting on it and a fountain pen alongside